Privacy policy

PRIVACY POLICY

1. Introduction

As CASAROZA, we respect the privacy of our customers and protect your personal data in accordance with Turkey's KVKK (Law No. 6698 on the Protection of Personal Data), the EU's GDPR (General Data Protection Regulation), and other applicable data protection laws.

2. Information We Collect

When you use our website, we may collect:

  • Name and surname
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through Iyzico payment gateway)
  • IP address and browser information
  • Order history and preferences

3. Purpose of Data Processing

We use your personal data for:

  • Processing and fulfilling your orders
  • Arranging shipping through our carriers (Yurtiçi Kargo for Turkey, FedEx for international orders)
  • Providing customer service
  • Processing payments securely through Iyzico
  • Complying with legal obligations
  • Sending order confirmations and shipping notifications
  • Marketing communications (with your consent)

4. Data Sharing

Your personal information is not shared with third parties except:

  • Shipping carriers: Yurtiçi Kargo (Turkey) and FedEx (international) for delivery purposes
  • Payment processors: Iyzico for secure payment processing
  • Legal authorities: When required by law

We ensure all third-party service providers maintain appropriate data protection standards.

5. International Data Transfers

Your data may be transferred to our service providers in Turkey, the US, EU, and other countries to fulfill your order. All transfers are made with appropriate safeguards in compliance with KVKK and GDPR requirements.

6. Cookies

Our website uses cookies to improve user experience, remember your preferences, and analyze site traffic. You can manage cookies through your browser settings.

7. Data Security

We use SSL encryption, secure servers, and industry-standard security measures to protect your personal data. Payment information is processed through Iyzico's secure payment gateway and is not stored on our servers.

8. Your Rights

Under KVKK and GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with supervisory authorities

9. Data Retention

We retain your personal data for as long as necessary to fulfill legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 10 years in accordance with Turkish commercial law.

10. Contact

For questions about our privacy policy or to exercise your data protection rights:

CASAROZA
Email: zkantas@gmail.com
Phone: +90 539 720 25 25
Address: Dumlupınar Mah. Akif Dede Cad. No:27A Merkez, Kütahya, Turkey
Website: www.casaroza.com

Last Updated: February 20, 2026